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Terms Of Service

ZENO DUNAMICSRD CO., LTD (hereinafter referred to as "we," "us," or "the Company") is an e-commerce company specializing in hats and headwear, committed to providing high-quality, professional e-commerce services to customers in the EU. This service policy is formulated in accordance with the EU's E-Commerce Directive and related consumer protection regulations. It aims to clarify the service content, standards, and related rights we provide to our customers, ensuring a positive shopping experience on our website, zenodrd.com.

Service Scope
This policy covers all e-commerce services we provide to customers in the EU, including but not limited to:
1. Website information display and product introduction services, ensuring that the hat product information provided on the website is true, accurate, and complete, including product materials, sizes, prices, and availability.
2. Online order processing services, covering order submission, confirmation, payment, modification, and cancellation.
3. Customer consultation and after-sales service, including product consultation, order inquiry, return and exchange processing, and complaint resolution.
4. Logistics and delivery services (please refer to the EU Transport Policy for details).
5. Personal data protection services (please refer to the EU Privacy Policy for details).

Order Processing Services
Order Submission and Confirmation
1. After you submit your order and complete payment on the website, an order number will be automatically generated. We will email you an order confirmation within one business day (to the email address you provided with your order). This confirmation will include the order number, product details, amount, and delivery address.
2. If your order cannot be processed due to insufficient inventory, incorrect information, or other reasons, we will notify you within two business days and provide a refund or alternative solution.

Order Modifications and Cancellations
1. After your order has been submitted but before it has been shipped, you may request to modify your order information (such as delivery address, contact information, etc.) or cancel your order by emailing [email protected]. We will process your request within one business day and notify you by email if the modification or cancellation is successful.
2. If your order has already been shipped, modifications may not be possible. Cancellations are subject to the EU Returns and Exchange Policy.

Customer Support
Service Channels
We offer multiple customer support channels for your immediate inquiries:
1. Email Inquiries: You can email [email protected] and we will respond to your inquiries within 2 business days.
2. Website Live Support: During business hours on zenodrd.com (specific hours are posted on the website), you can communicate with our customer service staff in real time through the online support system.
Service Details
Our customer service team will provide the following support:
1. Answer product questions, including material, style, and matching suggestions.
2. Assist with order status and shipping information.
3. Assist with return, exchange, and refund procedures.
4. Handle your complaints and suggestions. For reasonable complaints, we will provide a solution within 3 business days.

After-Sales Service Guarantee
Product Quality Guarantee
We guarantee that all hats we sell comply with relevant EU quality standards and product specifications. If you experience quality issues with the product you received, you may request a return, exchange, or claim compensation in accordance with the EU Returns and Exchange Policy. Price Guarantee
1. All product prices displayed on the website include tax (unless otherwise noted). Prices are subject to adjustment based on market conditions, and any adjustments will not affect orders already placed.
2. If you discover a price reduction within 24 hours of placing an order, you can contact customer service to request a refund for the price difference. We will process this refund after verification.

Intellectual Property Protection
We guarantee that the hats we sell do not infringe on the intellectual property rights of any third party. If you suffer losses due to intellectual property rights violations, we will assume liability for compensation, but you will be required to provide relevant supporting documentation.

Service Interruptions and Troubleshooting
1. If we need to suspend part or all of our services due to system maintenance or upgrades, we will post an announcement on zenodrd.com in advance to inform you of the suspension period and scope.
2. If a technical failure causes a service interruption, we will promptly address the problem and notify you via a website announcement once the problem has been resolved. We will compensate you for any reasonable losses incurred as a result of the service interruption, based on the actual circumstances.

Limitation of Liability
1. Subject to this Policy and relevant laws and regulations, our liability for matters related to e-commerce services is limited to providing you with the agreed services or remedying any service defects. We are not responsible for indirect losses (such as lost profits, business interruption, etc.) resulting from service issues.
2. We are not responsible for service disruptions due to force majeure (such as natural disasters, war, government actions, etc.), but we will make every effort to mitigate any losses and notify you promptly.

Policy Updates
This e-commerce service policy may be adjusted based on changes in EU regulations, business development needs, and other factors. We will notify you of any policy updates through announcements on our website, zenodrd.com. The updated policy will take effect from the date of the announcement. We recommend that you review this policy regularly to stay updated on the latest terms of service.

Contact Us
If you have any questions about this service policy or encounter any problems while using our services, please contact us through the following means:

We are committed to providing you with the best possible assistance to ensure a smooth and satisfactory shopping experience.