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Return Policy

ZENO DUNAMICSRD CO., LTD (hereinafter referred to as "we," "us," or "our company") is committed to providing customers in the EU with high-quality hats and a satisfying shopping experience. To comply with relevant EU consumer rights regulations, we have established this Returns and Exchange Policy to clarify your return and exchange rights and the relevant procedures after purchasing our products.

Scope

This policy applies to all hats sold to customers in the EU through our website, zenodrd.com, regardless of whether your order is shipped within the EU or from elsewhere.

Cooling-off Period

Under the EU Consumer Rights Directive, you have the right to return your hat purchase within 14 days of receipt (the cooling-off period). This 14-day period begins on the date you receive the product. If you ordered multiple products at once and had them delivered separately, the period begins on the date you received the last product.

During the cooling-off period, you can request a return without providing a reason. However, please note that during this period, you must properly store the product to ensure it is intact and does not affect its resaleability. This includes keeping the original packaging, labels intact, and all accessories.

Return and Exchange Conditions

Eligible for unconditional returns

Submit a return request within the aforementioned cooling-off period.

The product must be unused or damaged, in its original condition and quality, with all original packaging and accessories.

Returns and Exchanges Due to Product Quality Issues

If the hat you received has quality issues (such as material not matching the description, obvious workmanship defects, etc.), you may request a return or exchange within a reasonable period after discovering the issue (no more than two years from the date of receipt).

Invalid Return or Exchange Conditions

If the product is damaged or cannot be resold due to improper use or storage.

Return and Exchange Process

Submit a Request

You must submit a return or exchange request to our email address [email protected]. Please include your order number, name, contact information, reason for return or exchange, and photos of the product (clear photos of the product if there is a quality issue).

Review and Confirmation

We will review your request within three business days of receiving it and provide you with feedback via email. If approved, we will provide you with a specific return address and relevant instructions.

Returning the Product

You must return the product to the designated address within 14 days of receiving the approval notification. Please ensure the product is well packaged and include a note inside the package stating your order number, name, and contact information. Return shipping costs will be borne by us for returns due to quality issues; for returns without reason, shipping costs will be borne by you unless otherwise agreed.

Return Processing

We will inspect the returned product within 5 business days of receipt.

If it is a return, if the inspection passes, we will issue a refund within 14 business days. The refund will be credited to your original payment method.

If it is an exchange, if the inspection passes, we will ship the replacement product within 3 business days.

Refund Information

The refund amount will be the actual purchase price (excluding the return shipping fee for returns without reason). Due to bank processing procedures and other factors, refunds may be delayed. The specific time it takes for your payment method to arrive is subject to the bank's processing time.

Limitation of Liability
Subject to this Policy and relevant laws and regulations, our liability for returns and exchanges is limited to processing your return, refund, or replacement. We are not responsible for any indirect losses arising from returns and exchanges (such as losses caused by product unusability).

Policy Updates
This Return Policy may be updated based on changes to EU laws and regulations and our business operations. We will notify you of any changes through an announcement on our website, zenodrd.com. The updated policy will take effect from the date of the announcement. We recommend that you review this policy regularly to stay updated on the latest return and exchange regulations.

Contact Us
If you have any questions about this Return Policy or encounter any issues with your return or exchange, please contact us via the following:

We will be happy to assist you.