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ZENO DUNAMICSRD CO., LTD (hereinafter referred to as "we," "us," or "our Company") takes your privacy very seriously. This Privacy Policy is designed to provide users in the European Union with a clear explanation of how we collect, use, store, share, and protect your personal data, ensuring that we fully comply with the General Data Protection Regulation (GDPR).
Scope
This policy applies to all personal data collected from users in the European Union through our website, zenodrd.com, and other related services, whether you browse our website, purchase products, or otherwise interact with us.
Data Collection
Automatically Collected Data
When you visit and use our website, we may automatically collect the following information:
Log Data: This includes your IP address, access time, pages viewed, referring pages, browser type, and operating system. This information helps us understand website usage and improve the user experience.
Cookie Data: We use cookies and similar technologies to store and retrieve information. A cookie is a small file that is sent to your browser and stored on your device. Cookies allow us to remember your preferences and provide personalized services, such as keeping you logged in and analyzing website traffic. You can manage or reject cookies through your browser settings, but this may affect your experience with certain features on our website.
Data Manually Collected
We collect personal data you actively provide when you interact with us, such as:
Account Registration Information: When you register for an account, we collect your name, email address, password, and other information to provide you with account services and a personalized experience.
Order Information: When you purchase our hats, we collect your name, contact information, shipping address, payment information, and other information to process your order, arrange delivery, and provide after-sales service.
Contact Information: If you contact us via email ([email protected]) or other means, we collect the content of your communication and related personal information to address your inquiries, complaints, or suggestions.
Purpose of Data Use
Providing Products and Services
We use the collected personal data to process your orders, ensure you receive your desired hats, and provide appropriate after-sales service, including order tracking and returns and exchanges. Personalized Experience
The data we collect allows us to understand your preferences and behaviors, provide you with personalized product recommendations, tailored marketing campaigns, and content tailored to your interests, thereby enhancing your browsing and shopping experience on our website.
Website Operation and Improvement
By analyzing log data and user feedback, we can optimize the performance, functionality, and layout of the website, fix issues, improve website usability and security, and provide you with better service.
Legal Compliance
We may use personal data as required by law or to protect our legitimate interests, such as in handling legal disputes, complying with tax regulations, or responding to lawful requests from government agencies.
Data Storage
We store your personal data on secure servers for a period determined by the type of data and the intended use. Generally, we retain your personal data only for the minimum period necessary to fulfill the purpose for which it was collected, unless longer storage is required or permitted by law. For example, order data may be retained for a limited period after order completion for after-sales service and tax recordkeeping purposes.
Data Sharing
Internal Sharing
We may share your personal data within our company to enable different departments to work together and provide you with comprehensive services. For example, the sales department may share order information with the logistics department to ensure accurate delivery; the customer service department may access your order and communication records to better resolve your issues.
Third-Party Service Providers
We may share your personal data with third-party service providers who provide us with necessary services, such as:
Payment Processors: We share your payment information with payment providers to complete your order payment process. These providers must adhere to strict security and privacy standards to ensure the security of your payment information.
Logistics Partners: To arrange product delivery, we provide your shipping address and related order information to logistics providers.
Data Analytics and Marketing Service Providers: In compliance with GDPR, we may share anonymized or aggregated user data with data analytics companies or marketing partners to help us understand market trends and improve our marketing strategies. However, this data does not personally identify you.
Legal Requirements
We may disclose your personal data when required by law, such as in response to a subpoena, government investigation, or other lawful legal process. We may also share personal data if we believe disclosure is necessary to protect our rights, property, or the safety of others.
User Rights
Right of Access
You have the right to access the personal data we hold about you. You can make an access request by contacting us at [email protected], and we will provide the relevant data within the specified timeframe.
Right to Correction
If you discover that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it. Please contact us at the above email address with the correct information, and we will promptly process your request.
Right to Erasure
In certain circumstances under the GDPR, you have the right to request that we erase your personal data. For example, if the data is no longer necessary for the purpose for which it was collected, or if you have withdrawn your consent and there is no other legal basis for further processing. However, please note that we may not be able to erase all data immediately due to certain legal or business needs.
Right to Restrict Processing
You can request that we restrict the processing of your personal data, for example, if you contest the accuracy of the data or if you have objected to the processing pending further evaluation. Right to Data Portability
You have the right to request that we provide you with your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another data controller, subject to applicable legal requirements.
Right to Object
You have the right to object to our processing of your personal data based on legitimate interests or direct marketing purposes. If you object, we will cease the processing unless we have compelling legitimate grounds to continue the processing or the processing is necessary to establish, exercise, or defend legal claims.
Right to Withdraw Consent
If we process your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. You can notify us of your decision to withdraw your consent by contacting us.
Data Security
We implement strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
Technical measures: Use encryption technologies, such as SSL encryption, to secure data transmission and storage; implement access controls to limit access to personal data to authorized personnel; and regularly update and maintain security systems to protect against cyberattacks and malware. Organizational Measures: Establish strict data protection policies and procedures, provide data security training to employees, and ensure they understand and comply with relevant regulations; conduct rigorous review and oversight of third-party service providers to ensure they also implement appropriate security measures to protect your data.
Policy Updates
We may update this Privacy Policy from time to time to reflect legal changes, adjustments to business practices, or other relevant factors. When there are significant policy changes, we will notify you via website announcements, email, or other appropriate means. We encourage you to review this Privacy Policy regularly for the latest information on how we handle your personal data.
Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy or our handling of your personal data, please contact us at:
Email: [email protected]
We will promptly address your inquiries and strive to resolve your concerns within the legally prescribed timeframe.