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Shipping Policy

ZENO DUNAMICSRD CO., LTD (hereinafter referred to as "we," "us," or "our company") is committed to providing efficient and reliable shipping services for hats and headwear products to customers in the EU. To ensure a clear understanding of the order shipping process and related matters, we have developed this EU Shipping Policy, which complies with relevant EU logistics and consumer rights regulations.

Scope of Application
This policy applies to all shipping services for hats and headwear products sold through our website, zenodrd.com, to customers in the EU, regardless of whether the order originates within the EU or elsewhere.

Shipping Methods
We will select the appropriate shipping method based on your delivery address, the characteristics of your order (such as size and weight), and your selected delivery timeframe.

Shipping with Partnered Carriers: We have established partnerships with several well-known carriers in the EU and will select the best shipping partner for delivery based on availability.

Shipping Fees
Shipping fees will be calculated based on factors such as your order total, delivery address, shipping method, and the weight and volume of the product. The specific shipping fee will be automatically displayed when you submit your order.

Delivery Time
Estimated Delivery Time: Delivery times vary by shipping method. Generally, international express delivery times range from 20-40 business days, calculated from the order's dispatch date and excluding order processing time (usually 5-7 business days).

Factors Affecting Delivery Time: Actual delivery times may be affected by force majeure factors such as weather, traffic conditions, and customs clearance, resulting in delivery delays. In such cases, we will do our best to assist with tracking the logistics progress and provide you with timely feedback.

Tracking
After your order is shipped, we will email you a tracking number and a tracking link to the email address you provided in your order.

You can use this tracking number to track your order's status in real time on the carrier's official website or on our website's "Order Tracking" page.

Customs Clearance
If your order is shipped from outside the EU to the EU, customs clearance procedures may be required. We will provide the necessary customs clearance documents (such as a commercial invoice), but you are solely responsible for any taxes and fees associated with customs clearance (such as import duties and VAT). The specific amount is subject to local customs approval.

If the product cannot be cleared successfully and is returned due to your failure to provide the required information in a timely manner or your refusal to pay the relevant taxes and fees, you will be responsible for the resulting round-trip shipping costs and other losses.

Transfer of Risk

The risk of the product is borne by us until the product is delivered to you or your designated recipient (and the recipient signs for confirmation).

Once the product is signed for by you or your designated recipient, the risk of transportation transfers to you. Upon receipt, please carefully inspect the packaging for damage or missing items. If any problems are found, please refuse delivery and contact us immediately (email: [email protected]). We will handle the matter appropriately.

Address Change

If you need to change your delivery address, please contact us at [email protected] before your order is shipped. Once an order has been shipped, we cannot guarantee that an address change will be successfully processed. Any additional costs incurred will be borne by you.

Shipping Issues

If your order's shipping information has not been updated for an extended period, your product appears to have been delivered but you haven't received it, or your product is damaged or missing during shipping, please contact us within three business days of discovering the issue and provide us with the relevant order information and photos of the problem. We will promptly verify and address the issue.

For damaged or lost products during shipping, we will arrange for a replacement or refund based on the actual situation.

Policy Updates

This Shipping Policy may be updated based on changes in the logistics market, adjustments to EU regulations, and our business needs. We will notify you of any changes through an announcement on our website, zenodrd.com. The updated policy will take effect from the date of the announcement. We recommend that you review this policy regularly to stay updated on the latest shipping regulations.

Contact Us
If you have any questions about this Shipping Policy or encounter any issues with your order's shipping, please contact us via:

We will provide you with timely responses and assistance.